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FAQ

FAQs

PAYMENT.

1. What forms of payment do you accept? We accept American Express, Diners Club, PayPal, Visa, Discover, MasterCard, Apple Pay, Shopify Pay and Venmo.

2. Why won't my credit card work at checkout? Sometimes credit cards will not work due to the customer moving to a new address that does not match up with the old address where he or she had the bank or credit card. You can always use Apple Pay or PayPal as another form of payment.

ORDER STATUS.

1. How do I change or cancel my order? Email orders@irefusetobenormal.com with your order # and what you would like to do. We can change or cancel your order as long as your order has not shipped out of our warehouse. During the holidays we cannot guarantee any last second changes (size, style, address) after an order is placed due to the high number of orders being shipped out.

2. What is the status of my order? You can check the status of your order by logging into your account. From there you can view all the order and tracking information.

3 What could cause a delay in my order shipping out to me?

  • Wrong or invalid shipping addresses will delay the processing of your order. Be sure to respond to any emails asking you to verify your address.

  • If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. If we are unable to reach you with 24 hours, a refund will be issued for the out of stock item(s) and the remaining items in your order will be shipped.

  • If your order was placed through PayPal, sometimes it takes time for PayPal to “clear payments” We cannot and will not ship out orders until the payment is cleared on PayPal’s end.

  • If your order is flagged for fraud, processing will be delayed until we can verify that the order is not fraud. 

2. How long does it take for my order to be delivered? Orders are typically processed and ship from 1-3 business days. Once your order is shipped the delivery time is 2-3 business days.

3. What happens if my package says it’s delivered but I have not received it? We are not responsible for orders that are delayed or lost in transit. Customer’s are 100% responsible for contacting USPS. Once your order ships out from our facility it is in the hands of the shipping carrier to deliver your package. Call USPS 1 (877) 747-6249 to resolve this issue and please be sure to have your tracking # ready.

Note: I Refuse To Be Normal does not work in observance on most holidays which could cause a delay.

SHIPPING.

1. What shipping options are available? All domestic orders are shipped via USPS.

2. How long does it take for my order to be delivered? Orders are typically processed and ship from 1-3 business days. Once your order is shipped the delivery time is 2-3 business days.

3. Do you ship internationally? Yes! For International Orders, the shipping provider will vary depending on your location. You will receive a shipment notification email with tracking once your order has shipped. International orders are typically delivered from 5 - 15 business days. International orders are subject to taxes and duty fees.

4. Can I track my shipment? Yes! You can always check shipment information by logging into your account

5. Do you ship during Holidays? Yes, due to high number of orders being processed and shipped please allow an additional 2-5 business days for processing time. All orders placed during a holiday will be processed the following business day.

Note: All orders placed on Friday after 12pm est will ship out the following Monday. Business Days do not include Saturday, Sunday and Holidays (New Years Day, Martin Luther King Jr Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, and Christmas).

RETURNS, CANCELLATIONS & EXCHANGES.

Need to return an item? No problem! You will just need your order # and the email address associated with your account to get started. If the returned item cannot be restocked due to looking used, your request for a refund or store credit will not be processed and the original item will be returned to you.

RETURNS:

You can return your items within 14 days of receipt of your order.

  • They must be in original condition

  • Items must be unwashed, unworn and undamaged in the original packaging.

Are there any charges for return?

  • There are no charges for return

  • Original shipping charges are non-refundable

  • You are responsible to pay for the shipping for your return item. A return label will only be provided if it’s a mistake on our part.

CANCELLATIONS:

We can’t edit existing orders. Once an order is placed, the order can’t be modified or canceled.

EXCHANGES:

How do I exchange an item?

We are happy to help you make an exchange as long as the item is in unused condition and its original packaging is intact. If you would like to exchange a defective item, please submit a returns request

REFUNDS:

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed in the form of store credit or with the original method of payment, within 10 working days after receiving your return.

  • Items must be shipped and received before a refund is issued.

  • Feel free to email us at info@irefusetobenormal.com if you have further questions.

Note: Free gifts, gift cards, promotional or any items purchased during sales or with coupons are not returnable.