Returns, Exchanges & Cancellations
RETURNS, EXCHANGES & CANCELLATIONS
Need to return an item? No problem! You will just need your order # and the email address associated with your account to get started. If the returned item cannot be restocked due to looking used, your request for a refund or store credit will not be processed and the original item will be returned to you.
You can return your items within 14 days of receipt of your order.
They must be in original condition
Items must be unwashed, unworn and undamaged in the original packaging.
Are there any charges for return?
There are no charges for return
Original shipping charges are non-refundable
You are responsible to pay for the shipping for your return item. A return label will only be provided if it’s a mistake on our part.
We can’t edit existing orders. Once an order is placed, the order can’t be modified or canceled.
How do I exchange an item?
We are happy to help you make an exchange as long as the item is in unused condition and its original packaging is intact. If you would like to exchange a defective item, please submit a returns request
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed in the form of store credit or with the original method of payment, within 10 working days after receiving your return.
Items must be shipped and received before a refund is issued.
Feel free to email us at firstname.lastname@example.org if you have further questions.
Note: Free gifts, gift cards, promotional or any items purchased during sales or with coupons are not returnable.